Frequently Asked Questions (FAQ)

Welcome to Everlane Fashion’s Help Center

Below you’ll find answers to the most common questions about our shipping, returns, payments, and more.

Shipping

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders throughout the United Kingdom.

Q: How long does delivery take?
A: Orders usually arrive within 5–7 business days (Monday to Friday), after a 1–2 business day processing time.

Q: What is the cut-off time for same-day processing?
A: Orders placed before 10:00 AM (GMT) will begin processing the same day.

Q: Which courier do you use?
A: We ship all our orders via Royal Mail.

Q: Can I change my shipping address after placing an order?
A: We can only change your delivery address within 24 hours of placing your order. After that, no changes can be made during transport. Please email us at info@everlane-fashion.com as soon as possible if you need to update your address.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided items are unused, in original condition, and in their original packaging.

Q: How do I start a return?
A: Email us at info@everlane-fashion.com with your order number, name, and order address. We’ll provide return instructions and the return address.

Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs. We recommend using a tracked shipping service.

Q: How long does it take to receive a refund?
A: Once we’ve received and inspected your return, your refund will be issued within 5 business days to your original payment method.

Q: Do you charge restocking fees?
A: No, we do not charge any restocking fees.

Q: What items are non-refundable?
A: Opened or used products, gift cards, and store credit are non-refundable.

Q: What if my item is damaged or defective?
A: Please contact us immediately at info@everlane-fashion.com with photos and details. We’ll help resolve the issue quickly.

Q: Can I exchange an item?
A: We don’t process direct exchanges. Please return the item and place a new order for the desired product.

Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay, and Apple Pay.

Q: Is my payment information secure?
A: Yes. All payments are processed using 128-bit SSL encryption. We do not store any credit card information.

Q: Will my order be screened for security?
A: Occasionally, we may ask to verify customer details for added security. Make sure your contact details are accurate to avoid delays.

Still Need Help?

For any other inquiries, feel free to contact us at info@everlane-fashion.com.
We’re here to help!